Битрикс24 integration

EasyChat requests become Bitrix24 leads and deals automatically

A new conversation creates a lead or deal, while later messages extend the CRM timeline without duplicates or manual copying.

Free start: 300 delivered operator push targets. The web chat keeps working after the limit; FCM, WebPush and SMS become available with a license.

What you get

EasyChat transfers the customer name, contacts, source and first message into CRM automatically.

Later messages extend the same timeline and do not create duplicate records.

The webhook is encrypted on the EasyChat server and synchronization runs through a protected queue.

Create a Bitrix24 incoming webhook with CRM-only permissions, save it under CRM and run the connection check.

The integration screen shows connection health and safe diagnostics without exposing tokens.

Check an incoming message and an operator reply before moving the channel into production.

Self-hosted

Conversations, files, users and settings stay on your server.

The first version uses an incoming webhook. An administrator configures the entity type and owner; a real Bitrix24 portal is required for a live check.
The exact attachment and action set depends on the channel API.
Conversations, files, users and settings stay on your server.

Does AI reply automatically?

Only when an administrator explicitly enables AI for an eligible conversation type. Service events and read-only channels are skipped.

Can I disable this channel?

Yes. Each channel is controlled independently and does not disable website chat or other integrations.

Where is the setup guide?

The step-by-step Битрикс24 guide is available in the EasyChat documentation.

Next step

Start free. Move to a license only after the widget, operator panel and phone work together in your environment.