Orders appear immediately
The operator sees order number, status, total, and items in the same customer context.
МойСклад integration
MoySklad orders and stock context next to each customer conversation
EasyChat matches the customer by exact phone or email and shows recent orders, statuses, and items without changing accounting data.
Free start: 300 delivered operator push targets. The web chat keeps working after the limit; FCM, WebPush and SMS become available with a license.
What you get
No unsafe merging
Only exact phone or email matches are used; multiple matches fail closed.
Accounting stays authoritative
The first version is read-only and never changes orders or stock.
How it works
Create a read-only token
Give a dedicated employee read access only to counterparties and customer orders.
Connect MoySklad
Save the token on the integration tab and verify the secure connection.
Verify exact matching
Open a test conversation and confirm that orders appear only for one matched counterparty.
Self-hosted
What to know upfront
Conversations, files, users and settings stay on your server.
- The integration is read-only and never changes MoySklad data.
- Multiple matches fail closed, so operators cannot see another customer's order.
- Conversations, files, users and settings stay on your server.
Frequently asked questions
Does AI reply automatically?
Only when an administrator explicitly enables AI for an eligible conversation type. Service events and read-only channels are skipped.
Can I disable this channel?
Yes. Each channel is controlled independently and does not disable website chat or other integrations.
Where is the setup guide?
The step-by-step МойСклад guide is available in the EasyChat documentation.
Next step
Start freeVerify EasyChat with your own workflow
Start free. Move to a license only after the widget, operator panel and phone work together in your environment.