One customer request queue
SMS conversations appear next to your website and other connected channels.
SMS integration
Receive and send SMS through the operator phone
The Android phone becomes a managed SMS channel with conversations shown next to every other request.
Free start: 300 delivered operator push targets. The web chat keeps working after the limit; FCM, WebPush and SMS become available with a license.
What you get
Context stays visible
Operators see the source, history and attachments supported by the channel.
Reply from a browser or Android
Handle a new conversation wherever it is more convenient.
How it works
Connect the channel
Pair Android with a QR code, then explicitly enable the SMS workflow and Android permissions.
EasyChat verifies access
The integration screen shows connection health and safe diagnostics without exposing tokens.
Run a two-way test
Check an incoming message and an operator reply before moving the channel into production.
Self-hosted
What to know upfront
Conversations, files, users and settings stay on your server.
- SMS is opt-in; message charges and limits are set by the mobile carrier.
- The exact attachment and action set depends on the channel API.
- Conversations, files, users and settings stay on your server.
Frequently asked questions
Does AI reply automatically?
Only when an administrator explicitly enables AI for an eligible conversation type. Service events and read-only channels are skipped.
Can I disable this channel?
Yes. Each channel is controlled independently and does not disable website chat or other integrations.
Where is the setup guide?
The step-by-step SMS guide is available in the EasyChat documentation.
Next step
Start freeVerify EasyChat with your own workflow
Start free. Move to a license only after the widget, operator panel and phone work together in your environment.