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Wildberries Wildberries integration

Wildberries chats, questions, reviews and returns in one work queue

EasyChat keeps buyer chats and product-related workflows distinct while presenting them in one clear operator inbox.

Start free Open setup guide

Free start: 300 delivered operator push targets. The web chat keeps working after the limit; FCM, WebPush and SMS become available with a license.

What you get

Four workflows without ambiguity

Buyer chats, questions, reviews and returns keep their own status and allowed actions.

Product context next to the request

EasyChat preserves the SKU, product title and available product card with the conversation.

Operator-controlled actions

Irreversible actions are confirmed, deduplicated and recorded in the local audit log.

How it works

Create a least-privilege token

Select only the required categories and read/write permissions in the Wildberries seller account.

Connect the account

EasyChat checks the available categories and stores the token encrypted.

Run a two-way test

A buyer must initiate the chat; then verify an incoming message, reply, file and required product workflows.

Self-hosted

What to know upfront

Conversations, files, users and settings stay on your server.

  • A seller cannot start an arbitrary buyer chat; the customer creates the initial contact.
  • JPEG, PNG and PDF files are validated against Wildberries MIME and size limits; moderation may complete asynchronously.
  • Conversations, files, users and settings stay on your server.

Frequently asked questions

Does AI reply automatically?

Only when an administrator explicitly enables AI for an eligible conversation type. Service events and read-only channels are skipped.

Can I disable this channel?

Yes. Each channel is controlled independently and does not disable website chat or other integrations.

Where is the setup guide?

The step-by-step Wildberries guide is available in the EasyChat documentation.

Next step

Verify EasyChat with your own workflow

Start free. Move to a license only after the widget, operator panel and phone work together in your environment.

Start free