Яндекс Маркет integration
Yandex Market chats, questions and reviews in one queue
EasyChat brings buyer requests into one clear workspace. Operators immediately see the related product, order or review and can reply from a computer or phone.
Start free and verify the integration with real requests. After 300 delivered operator notifications, a one-time license enables continued mobile and browser notifications.
Every buyer request with a clear reason
Operators immediately know whether a buyer sent a chat message, asked about a product or left a review.
Direct requests
Buyer chats
History, text and supported files arrive in a regular conversation. Operators reply from a computer or phone.
Product already found
Product questions
The relevant product and suitable reply options appear next to the question, so the operator does not have to search for them.
Store reputation
Reviews and comments
Reply, continue a thread, edit or delete your own comment, or skip a response whenever Market allows that action.
Linked to a purchase
New order or return chat
Enter an order or return number. EasyChat opens an eligible Market chat or continues the existing conversation.
What you get
One queue with the right actions
A question or review does not become a generic chat: operators only see replies, comments and states that Market currently allows.
Work from a computer or phone
The source and context stay visible, so a request can start in the browser and continue on a phone without searching through seller portals.
No single delivery signal
Notifications speed up new requests while an additional check finds delayed updates and prevents duplicate conversations.
Requests arrive quickly without duplicate conversations
EasyChat receives a Market alert, loads the full request and checks whether any important update was delayed.
- 1
Market reports a new request
EasyChat learns which chat, question or review changed.
- 2
EasyChat loads the full details
The system retrieves the text, product and available operator actions.
- 3
A repeat does not create another request
Repeated alerts are merged and delayed updates are found during a regular check.
- 4
The operator sees a ready card
The shared queue already shows the reason and suitable reply options.
How it works
Create a separate access key
In the seller portal, allow it to handle customer requests without granting unrelated permissions.
Connect the business in EasyChat
EasyChat verifies access and securely stores the key on your store server.
Enable notifications and run a test
Send a test message, question and review. Then reply from a computer and phone and verify an attachment.
Your data stays yours
What to know upfront
Conversations, files, users and settings stay on your server.
- AI auto-reply is off by default and is eligible only for ordinary buyer chats. Questions and reviews remain operator-confirmed actions.
- EasyChat accepts notifications only from Yandex Market and retrieves the full request separately, so an outside notification cannot replace the buyer's message.
- Market does not send a separate notification for stickers. EasyChat finds them during its next regular check.
- Conversations, files, users and settings stay on your server.
Frequently asked questions
What appears in EasyChat?
Buyer chats, product questions, reviews and their comments. Each type keeps its own state, context and available actions.
Can a seller message any buyer first?
No. Arbitrary direct outreach is unavailable. Market only allows a new conversation for an eligible order or return; buyers initiate direct product chats.
What is required to connect?
A seller business, a separate customer-communication access key, a secure public EasyChat address and its regular background check.
What if a notification is delayed or repeated?
EasyChat regularly checks recent data and merges repeats. An alert speeds up delivery but is not the only way to receive the request.
Can AI auto-reply be enabled?
Yes, separately and only for eligible buyer chats. It is off by default; questions and reviews remain reviewed and sent by an operator.
Where are conversations and the access key stored?
History, files and the access key remain on the EasyChat installation server. The central service never receives conversations or attachments.
Next step
Start freeVerify EasyChat with your own workflow
Start free. Move to a license only after the widget, operator panel and phone work together in your environment.