Official software information

EasyChat software

A concise description of EasyChat features and the information required to install and operate the software.

Rightsholder: ООО «АЛЬФА — ИТ» (ALFA — IT LLC).

Purpose and functional characteristics

Requests from the website chat and connected external channels arrive in one operator web workspace and Android app.

Operators see the message source, conversation history and attachments, reply to customers and use templates, search, roles and analytics.

CMS, marketplace and messenger integrations are supported. AI features and external channels are enabled and configured separately.

A web server with HTTPS, PHP 7.4 or later, and MySQL or MariaDB. The requirements of the selected CMS must also be met.

The mysqli, curl, json and openssl extensions are required, together with write access to the runtime directories shown during installation.

A cron job running every minute is recommended for integrations, synchronisation and notifications. The exact command is shown in the admin panel.

Download the package for your platform, create a backup, then install the module through the CMS or the EasyChat installer.

Create an operator, enable the widget, add the generated loader to the website and send a test message.

Monitor diagnostics and cron, create regular backups, and verify incoming and outgoing messages after updates.

Rightsholder

Official rightsholder details and channels for detailed documentation and support.

Next step

Step-by-step guides for installation, channel setup, operator workflows, updates and diagnostics are available in the documentation centre.